Returns & Refunds policy

Effective Date: [6-29-2025]
Last Updated: [6-29-2025]

At JDL Company, each pair of The Commuter boots is made with care and quality control. Because of the nature of our direct-to-consumer model and limited inventory, all sales are final.

We Do Not Accept Returns or Exchanges

Please review product details and sizing information carefully before placing your order. If you have questions before purchasing, we encourage you to reach out to our team HERE.

Refunds for Shipping Errors Only

We will only issue a refund or replacement if:

• You received the wrong item (e.g., incorrect size or color)

• Your item was missing from the order

• There was a shipping error on our part

To request a correction, please email within 24 hours of receiving your order with:

• Your order number

• A clear photo of the incorrect or missing item

• A description of the issue

Approved cases will be resolved promptly with either a refund or reshipment, at our discretion.

What We Can’t Refund

We cannot offer refunds or exchanges due to:

• Incorrect sizing ordered

• Change of mind

• Wear or use of the product

• Normal wear and tear

Still need help?
Contact our customer support HERE — we’re here to assist and ensure any rare issues are handled respectfully.