SHIPPING & TRACKING:

How much is shipping?

For domestic and international shipments, the cost will vary depending on the shipping destination, as well as the size and weight of each item.

How can I track my order status?

Domestic orders typically ship within 5-7 business days, while international orders usually ship within 10-14 business days. To review your order status, please sign in using the account login page at jdlcompany.com. If you checked out as a guest, kindly contact us through our contact page to request the current status of your order.

Why isn’t my order status updated when I log into my account?

Kindly allow up to 5 business days for tracking information to become available.

Tracking shows my label has been created, but no movement. Why is this?

Your shipping status may take 1-2 business days after your items have left our facility before any location updates appear. If your tracking information does not update auto update, please use our contact form, and our Resolution Team will conduct further research on the matter for you.

My package shows as “Delivered” but I never received it. What should I do?

Based on your location and pre-set preferences with the delivery courier, your order may be delivered to your building doorman, concierge, mailroom, or occasionally to a neighbor who may accept the package in your absence. Please ensure to check with these individuals first. If you have not received your package within 24 hours after the delivery has occurred, please use our contact form, and our Resolution Team will conduct a thorough investigation into this matter.

Do you offer same day delivery?

Regrettably, we do not provide same-day delivery services. We appreciate your understanding and encourage you to refer to our shipping information for details on the available delivery options and timelines. If you have any specific inquiries or need assistance, feel free to reach out to our customer support team.

Can I expedite my order?

Unfortunately, we are unable to expedite any orders under any circumstances. We appreciate your understanding and encourage you to plan your purchases accordingly, considering the standard processing and shipping times provided. If you have any questions or special considerations, please contact our customer support for further assistance.

Do you offer local pick-up for my order?

Please be advised that we do not provide the option for local pick-ups for online orders. All orders placed online must be shipped from our warehouse, which is not accessible to the public. We appreciate your understanding and cooperation in adhering to our shipping procedures. If you have any questions or concerns, please feel free to contact our customer support for assistance.

My order was shipped via UPS can I pick-up my order from my local UPS store?

Please note that domestic orders may be eligible for customer pickup at a local UPS store. For assistance in arranging this option, kindly utilize our contact form. Our dedicated Customer Care team will conduct further research and guide you through the process. Ensure that your order number is included in the subject line for a prompt and efficient response. We appreciate your cooperation and look forward to assisting you with any inquiries or requests.

RETURNS & EXCHANGES:

What is your return policy for online orders?

All items at JDL Company are meticulously crafted with you, our valued customer, in mind. It is important to emphasize that all products purchased on jdlcompany.com adhere to a strict no-return, no-refund policy. Exchanges will be considered only under approved circumstances, which include:

1. Defective Items: If the items you receive are found to be defective.

2. Incorrect Size: In the event that we inadvertently ship the wrong-sized product to you.

If you encounter any issues related to receiving an incorrect product, kindly reach out to us via email using our Contact Form. Please make sure to include your order number for prompt assistance. Your satisfaction is our priority, and we are committed to addressing any concerns within the parameters of our exchange policy.

ORDER PROCESSING:

When will my order ship?

Please be advised that for all domestic orders, there is a processing time of 5-7 business days to prepare your order for shipment.

International orders may require a processing period of 10-14 business days, which includes additional time for verification and documentation. We appreciate your understanding and patience as we ensure a thorough and accurate processing of your order, particularly for international shipments. If you have any inquiries or concerns about your order, feel free to contact us for assistance.

I just placed my order. Can I cancel it?

Please note that once an order is placed, it cannot be canceled. We appreciate your understanding and encourage you to review your order carefully before completing the purchase. If you have any questions or concerns, please reach out to our customer support before placing an order for assistance.

Can I add/remove products from my order?

After placing an order, it cannot be modified or edited in any form. However, you have the option to place additional orders to fulfill any additional requests or changes you may have. We appreciate your understanding and encourage you to review your order carefully before completing the purchase. If you have any questions or need further assistance, please don't hesitate to contact our customer support team.

Where do orders ship from?

Your item(s) are dispatched from our private warehouse facilities.

Can I pick up my online order locally?

Local pickup for online orders is not available at this time.

What shipping methods do you offer?

For Domestic U.S. shipments, we utilize UPS Ground, USPS Priority, or FedEx, with an estimated delivery time of 5-7 business days.

For International shipments, we employ UPS Ground or USPS Express, with an estimated delivery time of 10-14 business days.

I ordered a few products and received a tracking number that includes only some of the items. Where is the rest of my order? 

We strive to ship orders with multiple items together whenever possible. However, depending on the location of availability, your items may be shipped separately from various locations, including our private warehouse. The remaining portion of your order will be fulfilled within the estimated time-frame specific to your order's country destination. We appreciate your understanding and patience as we work to ensure the timely delivery of all components of your order.

I am missing products from my order or product(s) in my order are damaged. What steps should I take? 

If any products are missing from your order or if you received a damaged product, please utilize our contact form to notify us. It is crucial to retain all original packaging. We kindly request that you take photos or videos of both the interior and exterior of the parcel for further investigation on our end. In certain instances where packages were tampered with, we may need to file a claim with the carrier. Your cooperation in providing this information is greatly appreciated as we work to resolve the issue promptly.

I placed two or more orders today. Can you combine them to save on shipping?

Unfortunately, we are unable to combine shipping for multiple orders. Each order will be processed and shipped separately. We appreciate your understanding and encourage you to consolidate items into a single order to streamline the shipping process. If you have any questions or concerns, please feel free to contact our customer support for assistance.

I’m buying a gift for a friend. Why can’t I have a separate billing and shipping address?

To prioritize the security of our customers, JONATHAN DA LYNN LLC, d/b/a JDL Company, cannot modify or intercept the shipping address of a package for delivery adjustments. Shipments will only be dispatched to the address provided during checkout, and this address must align with the billing address. We appreciate your understanding and commitment to maintaining the integrity of the shipping process. If you have any questions or need further clarification, please reach out to our customer support team.

Can I place my order over the phone?

We do not process orders over the phone. Online ordering through our website is the exclusive method for placing orders. If you encounter any difficulties or have questions while placing an order online, please contact our customer support for assistance.

I noticed I entered the wrong address information and the package is now being returned to sender. What are the next steps to have my package re-shipped to me?

Please contact our support team via our contact page for immediate assistance with reshipping your order.

Why can I not add the right size to my cart?

The item may have sold out during your cart session. Please confirm this by refreshing the product page and checking the availability of sizes.

I had an item in my cart and as I was completing payment, it sold out. Can I still get my item?

Our products are available on a first-come, first-served basis. If an item is marked as "Sold Out," unfortunately, we have no additional stock of that product at the moment.

I placed an order and it was cancelled the same day. What happened?

There are several reasons why your order may have been cancelled by our Order Review Analysts, including discrepancies in billing/shipping addresses, partial matches on the credit card information provided at checkout, or the use of an international debit/credit card, among others.

For further clarification or assistance, please contact our Support Team.

Where else can I purchase JONATHAN DA LYNN products?

You can purchase authentic JONATHAN DA LYNN products exclusively through our official website at www.jdlcompany.com.

My account was compromised and someone placed an order. What should I do?

Please promptly email us through our contact page for assistance.

SIZING & MEASUREMENTS:

Are your items offered in US or UK sizing?

All our apparel products are listed in US sizing, while all footwear products are listed in EU sizing unless otherwise specified on the product page.

Why are the shoes made in EU sizes?

We produce shoes in EU sizes based on manufacturer specifications. Here is a size comparison chart for your reference. Additionally, we provide a US size conversion next to each EU size. For more detailed information on footwear sizing, please visit our "Sizing Guide" page on our website.

Do you make steel-toe versions?

All models of boots we manufacture will have a steel toe version announced at a later time and date. Stay tuned for updates through your email newsletters.

Will JDL make an all-leather versions?

Stay tuned.

Do you have other shoes on the horizon?

JDL Company has numerous other designs already crafted and prepared for release. We're unveiling them one at a time, so stay tuned for our upcoming releases.

How can I determine my size in JDL hoodies/t-shirts/pants?

For detailed information on sizing, please visit our dedicated "Sizing Guide" page.

My size isn’t available on your website. Will you restock?

Our products are available on a first-come, first-served basis, and the majority of our product offerings do not undergo restocking.

PAYMENTS:

What payment methods do you accept?

For both U.S. and International orders, we accept U.S.-issued VISA, Mastercard, AMEX, Discover, and Apple Pay as valid payment methods.

I got charged but didn’t receive an Order Confirmation email. What’s going on? 

If you try to submit an order with different billing and shipping addresses, our systems will return you to the checkout screen. During this process, you might notice a "pre-authorization" charge from your financial institution, appearing temporarily as a charge. However, unless you receive an Order Confirmed prompt and email, your order has not been accepted. The funds marked as "charged" may take 1-5 business days to automatically refund back to your account. For further details, you can contact your financial institution.

Why was my credit card charged multiple times?

This situation often arises when users attempt to refresh the checkout page while it is in the processing stage. If you observe duplicate charges that have not been removed from your account after 5 business days, please reach out to us via our contact page for further assistance.

I was charged sales tax on my order. Is this correct?

Due to business requirements, sales tax is applicable in the state of Virginia. If you are a resident of Virginia, we are obligated to collect sales tax on your purchase.

*Please note that not all orders will be subject to sales tax; it will only be applicable when required based on the relevant tax regulations.

LAST UPDATE: FEB 2024